Help & FAQs

TRUST & SAFETY

If something is not done to your expectations, please let us know. We’ll complete an additional cleaning to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

All of our employee veterans are vetted, interviewed, and pass a nationwide detailed background check.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

PRICING & POLICIES

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

MANAGE YOUR ACCOUNT

You can submit a password change request on the customer login page.

You can submit a password change request on the customer login page at #

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

GETTING STARTED

We price based on the size of the grill or patio. The price is shown instantly on the website during the booking process.

We provide services in Tempe, Mesa, Chandler, and Gilbert, Arizona.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Afterburner’s grill cleaning service takes into account everything that involves restoring your grill to its original beauty. You can expect a full cleanout and degrease of the grill box. Degrease, pressure washing or steam cleaning, scraping buildup and vacuuming of debris. We remove all components and treat them individually with a degreaser, pressure wash or steam cleaner, and mechanical scrub. Lastly, we manually re-grain damaged stainless steel with progressively higher grit scrubbing pads. We then apply our proprietary stainless finish and protective coating.

When you book service an account is automatically created for you. Simply choose your password, and you’re ready to go!

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.